True Tribe must duly be notified about the desire to either return the product for exchange within 30 (thirty) days following its order; or a refund within 14 (fourteen) days following its order.
Returned products must be unused, in perfect condition, and undamaged, with all tags attached and in the original packaging. True Tribe will not accept any returns that have been used or are soiled.
Proof of posting is retained for reference. In the absence of such proof, no exchange or refund will be made in case of loss of the parcel.
To begin process for return, customers shall be required to send us an Order Withdrawal Form on relations@TrueTribe.paris informing us of the reason. Download Order Withdrawal Form via our website.