True Tribe offers a 14-day conditional exchange policy and 14-day refund policy to its valued customers.

Products can be returned for exchange within 14 days from the initial delivery date; or customers can be refunded within 14 days of delivery date.

Products may be returned for exchange or refunded due to:

  1. The product arrived in damaged condition.
  2. Wrong product been shipped.
  3. Size does not fit.
  4. The product in question is no longer desired.

All returns must comply with following:

  1. True Tribe must duly be notified about the desire to either return the product for exchange within 14 (fourteen) days following its order; or a refund within 14 (fourteen) days following its order.
  2. Returned products must be unused, in perfect condition, and undamaged, with all tags attached and in the original packaging.
  3. Products must only be tried on over your own undergarments. True Tribe will not accept any returns that have been used or are damaged.
  4. Proof of posting the shipment back to True Tribe is retained for reference. In the absence of such proof, no exchange or refund will be made in case the parcel gets lost during return shipment.

In the event of a wrong product being delivered to the customer, True Tribe will bear all costs of shipping. We therefore advise our customers to review their orders thoroughly before placing it.

To begin the return process, customers shall be required to send an Order Withdrawal Form to tribe.relations@TrueTribe.paris informing us of the reason. Download Order Withdrawal Form here.

In case of discrepency with the information contained in the order confirmation, please contact True Tribe within 48 hours of receipt. In this case, True Tribe supports the return and replacement of the package.

Customers shall be refunded as soon as possible and no later than 14 days after the date on which they exercise their right of withdrawal.