True Tribe offers a 30 day conditional exchange policy and a 14 day refund policy to its valued customers.

Products can be returned for exchange within 30 days from the initial delivery date; or customers can be refunded within 14 days of delivery date.

Products may be returned for exchange or refunded due to:

  1. The product arrived in damaged condition.
  2. Wrong product been shipped.
  3. Size does not fit.
  4. The product in question is no longer desired.


All returns must comply with following:

  1. True Tribe must duly be notified about the desire to either return the product for exchange within 30 (thirty) days following its order; or a refund within 14 (fourteen) days following its order.
  2. Returned products must be unused, in perfect condition, and undamaged, with all tags attached and in the original packaging.
  3. True Tribe will not accept any returns that have been used or are soiled.
  4. Proof of posting is retained for reference. In the absence of such proof, no exchange or refund will be made in case of loss of the parcel.

In the event of a wrong product being delivered to the customer, we would be glad to bear all costs of shipping for the customer. We therefore advise our customers review their orders thoroughly before placing it.

To begin process for return, customers shall be required to send us an Order Withdrawal Form on informing us of the reason. Download Order Withdrawal Form.

In case of delivery error or non-compliance with the information contained in the confirmation of order, please contact True Tribe within 48 hours of receipt. In this case, True Tribe supports the return and replacement of the package.

Customers shall be refunded as soon as possible and no later than 14 days after the date on which they exercise their right of withdrawal.