Terms & Conditions
Publisher – Contact details
True Tribe Paris @ SUNBERG SAS with a share capital of 150 000 €
Head office : 5, rue Etienne Marcel, 75001 Paris
RCS 339 350 431 00047
EU VAT FR 27 339 350 431
Tel +33 (0)1 40 13 82 13
(hereinafter “True Tribe”)
Person responsible for publication: Alexandre Sundberg
These general terms and conditions of Sale and Services are those of True Tribe.
The purchase of any Products offered on this website www.TrueTribe.paris (hereinafter referred to as the “Site”) is subject to these terms and conditions for the Site.
We advise you to read the following Terms & Conditions (clauses 1 through to 22) carefully, before accessing or using any part of this Site. The Site is exclusively intended to sell the Products it offers to all users of the site, including but not limited to users who are browsers of the site, consumers, natural persons or corporations (hereinafter to be referred to as “User”).
The User shall also confirm he/she/it is an end consumer and does not intend to resell the True Tribe’s Products for commercial purposes.
True Tribe is entitled to revise these Terms & Conditions at any time, by updating the ‘Terms & Conditions’ section of the Site. The revised terms and conditions would take effect at the date when they are posted on the Site, and the terms and conditions applicable at the time of entering into the eventual sale contract are those which are binding on the user.
The Site and all of its contents are owned and copyrighted by True Tribe with all rights reserved. Any content that is a trademark, logo, or service mark, is also a registered trademark of True Tribe. Usage of any content except as provided in these Terms & Conditions, without written permission of True Tribe, is strictly prohibited.
True Tribe products may not be used for any illegal or unauthorized purpose nor may, in the use of the Site, should any law of the User’s/Users’ jurisdiction be violated (including but not limited to Intellectual Property Rights laws).
The User may not transfer any worms, or viruses or any code of a destructive nature for phishing, hacking, or any other illegal activity, via any correspondence and/or by any means.
True Tribe reserves the right to seek legal recourse including but not limited to criminal prosecution against anyone violating the above stated Terms and Conditions.
The User agrees to provide current, complete and accurate purchase and account information for all purchases made at the Site. User agrees to promptly update his/her/its account and other information, including any associated email addresses and credit card numbers and expiration dates, so that the transactions can be completed and User be contacted as needed.
The User expressly consents to the collect and the use of his or her personal data and information for specific, explicit and legitimate purposes and notably when he or she uses the Site. In particular, the User is informed that when he or she contacts True Tribe Paris for placing an order personal data will be collect for the need of the contract of sale between the User and True Tribe Paris.
Items offered (hereinafter referred to as “Products”) are those listed on the Site on Tribe Essentials through the Site (hereinafter referred to as Catalogue) and are available within the stock limits.
The Products offers and prices are valid as long as they remain visible on the Site. True Tribe shall not be liable if Products are out of stocks or unavailable for orders that have not yet been accepted by True Tribe.
As part of the selling process, and to facilitate the Users, True Tribe provides the service of receiving orders, after they are placed and paid for by the User, processing orders, packing the products, and dispatching the products to the shipping address provided by the Users. In addition, True Tribe also provides pre-sales and after-sales service to the Users, in the form of addressing the User’s queries which may be received, both before and after the sales. These range of services, may hereinafter be referred to as the “Service”.
Certain products or services may be exclusively available online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to True Tribe’s Return Policy which can be viewed on Returns Policy.
True Tribe has made every effort to display as accurately as possible, the colours and images of the Products. Image display may vary from one equipment to another. True Tribe cannot guarantee that a computer monitor’s display of any colour will be accurate.
True Tribe reserves the right to amend any Product or Service without any notice or reason.
The prices listed on the Catalogue, are priced in euros taking into account the VAT applicable on the date of the order; any rate change will be reflected in the price of items.
True Tribe reserves the right to modify its prices at any time, provided that the price listed on the Site on the day of the order shall be solely applicable to the User. Prices do not include the cost of shipping.
True Tribe shall not be liable to any one directly or to any third-party for any modification, price change, suspension or discontinuance of the Service.
True Tribe reserves the right to limit the sales of Products or provision of Services to any geographic region or jurisdiction. True Tribe reserves the right to limit the sales of Product to any person, but only with the respect of the article L.121-11 of the French Consumer Code.
True Tribe may exercise this right on a case-by-case basis. True Tribe reserves the right to limit the quantities of any products or services that it offers. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of True Tribe. True Tribe reserves the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
True Tribe does not warrant that the quality of any products, services, information, or other material purchased or obtained, will meet expectations, or that any errors in the Service will be corrected.
True Tribe also does not make any conditions or warranty that the Products would be suitable or fit for any particular purpose unless otherwise provided by way of information along with the Product.
The User would provide accurate billing and account information. Failure or incorrect information would not in any way make True Tribe responsible legally for any repercussion as a result of the same.
True Tribe reserves the right to refuse, modify or discontinue to Service (or any part of it thereof) temporarily or permanently, without notice at any time for any reason. Any exercise of such a right by True Tribe would trigger the applicability of specific terms of the Limitation of Liability clause.
True Tribe reserves the right to refuse, limit or cancel any order that is placed, if notably the Products ordered are no more available or that the User appears to be a dealer, reseller or distributor.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that True Tribe makes a change to or cancel an order, it may attempt to notify the purchaser by contacting the e-mail and/or billing address/phone number provided at the time the order was made. True Tribe reserves the right to limit or prohibit orders that, in its sole judgment, appear to be placed by dealers, resellers or distributors.
The User may add Products to “cart” by clicking on “add to cart”, and choose to “checkout” to finalize its order or to continue shopping.
True Tribe retains ownership of the items until full payment of the order, that is to say, until the receipt of the order price by True Tribe.
The Site accepts payment via Credit Card and PayPal. Your payment shall be made as your card is charged for orders at the time you enter your Shipping and Billing information and complete your check out. After payment, you shall receive confirmation via e-mail.
True Tribe offers a 30-day conditional exchange policy and 14-day refund policy to its valued customers.
Products can be returned for exchange within 30 days from the initial delivery date; or customers can be refunded within 14 days of delivery date.
Products may be returned for exchange or refunded due to:
- The product arrived in damaged condition.
- Wrong product been shipped.
- Size does not fit.
- The product in question is no longer desired.
All returns must comply with following:
- True Tribe must duly be notified about the desire to either return the product for exchange within 30 (thirty) days following its order; or a refund within 14 (fourteen) days following its order.
- Returned products must be unused, in perfect condition, and undamaged, with all tags attached and in the original packaging.
- True Tribe will not accept any returns that have been used or are soiled.
- Proof of posting is retained for reference. In the absence of such proof, no exchange or refund will be made in case of loss of the parcel.
In the event of a wrong product being delivered to the customer, we would be glad to bear all costs of shipping for the customer. We therefore advise our customers review their orders thoroughly before placing it.
To begin process for return, customers shall be required to send us an Order Withdrawal Form on tribe.relations@TrueTribe.paris informing us of the reason. Download Order Withdrawal Form.
In case of delivery error or non-compliance with the information contained in the confirmation of order, please contact True Tribe within 48 hours of receipt. In this case, True Tribe supports the return and replacement of the package.
Customers shall be refunded as soon as possible and no later than 14 days after the date on which they exercise their right of withdrawal.
True Tribe may provide user with access to third-party tools on the Site over which True Tribe does not have control.
You acknowledge and agree that True Tribe provides access to such tools on ‘as is’ and ‘as available’ basis, without any warranties, representations or conditions of any kind and without any endorsement. True Tribe shall have no liability whatsoever arising from or relating to use of optional third-party tools by any User.
Any use of optional tools offered through the Site is entirely at User’s own risk and discretion and users should ensure that they are familiar with, and approve of the terms on which tools are provided by the relevant third-party provider(s).
True Tribe may also, in future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.
Certain content, products and services available via the Site may include materials from third-parties.
Third-party links on this Site may direct users to third-party websites that are not affiliated with True Tribe. True Tribe is not responsible for examining or evaluating the content or accuracy and True Tribe does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
True Tribe is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. The third-party’s policies and practice may be reviewed carefully to ensure they are understood before the third-party website is engaged in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at True Tribe’s request, certain specific submissions (for example contest entries) are sent, or without a request from True Tribe, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘Comments’) are sent, True Tribe may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise, use in any medium any comments that are forwarded. True Tribe shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
True Tribe may, but have no obligation to, monitor, edit or remove content that it determines in its sole discretion, are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
Any one providing Comments agrees that the Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. It is further agreed that the Comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site or any related service. A false e-mail address, pretending to be someone other than the sender, is not to be used, nor otherwise to mislead True Tribe or third-parties as to the origin of any Comments. Senders of such comments are solely responsible for any comments made and their accuracy. True Tribe takes no responsibility and assumes no liability for any Comments posted by any person and/or any third-party.
Each User of the Site undertakes to consent to the collection, the use and the disclosure of its information, including personal information by True Tribe. Any person disagreeing with this terms and conditions or any modification thereto shall exit the Site and do not purchase any of the Products or Services offered on the Site.
However the User can use the Site without providing any personal information, if he/she does not create a customer account, but he/she shall agree that True Tribe has the right to collect non-personal information even if the User has not created a customer account.
The User undertakes that its personal information he/she submitted are collected by True Tribe and stored 10 years at most.
True Tribe may share the User’s personal data to third parties in order to deliver the Products, or to execute the Services to the Users who requested it, or to combat attempts at fraudulent online payment or for any criminal behaviour.
Any User can request True Tribe for the deletion of his/her own personal information any time as soon as your order has been delivered by sending an email to firstname.lastname@example.org
True Tribe may also share personal information of the Users if such disclosure is necessary regarding the applicable laws.
Occasionally there may be information on the Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. True Tribe reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after an order has already been submitted).
True Tribe undertakes no obligation to update, amend or clarify information on the Site or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date applied on the Site or on any related website, should be taken to indicate that all information on the Site or on any related website has been modified or updated.
True Tribe would not in any event be held liable for any actions brought in respect of use of the Site by any User.
The User agrees that he/she/it will indemnify and hold harmless True Tribe and its representative officers, agents, directors, managers and employees from any liabilities, causes of action, lawsuits, penalties, damages, claims or demands (including the costs and expenses and reasonable attorneys’ fees on account thereof) that may be made by a third party for damages of any kind or nature arising out of and relating to:
Any breach of any of its covenants and obligations contained in these Terms and Conditions
Any infringement of any Intellectual Property Rights of True Tribe.
Any claims against True Tribe by third parties for any misuse of the Site or any fraud, negligence or WILLFUL default by the User.
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate True Tribe’s intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Site or any related website, other websites, or the Internet.
True Tribe reserves the right to terminate use of the Site or any related website for violating any of the prohibited uses.
The most current version of the Terms & Conditions may viewed at any time on this web page. True Tribe reserves the right, at its sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to the Site. It is the responsibility of the User to check the Site periodically for changes. The User’s continued use of, or access to the Site or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
The data requested are necessary for the client order processing and invoicing. The same would be shared with third parties to the extent necessary for processing and delivering the Products. These data may also be used for internal statistical purposes and will in no case be disclosed outside the company unless the same are required to be disclosed by way of law.
These Terms are governed by and subject to French law.
In case of disputes, True Tribe and the User will attempt to find an amicable solution. Otherwise, the Paris court has exclusive jurisdiction.