Shipping

01 Complimentary shipping from €150

Shipping is complimentary on orders from €150 in Europe, £150 in the United Kingdom and $150 in the United States. For other destinations, the threshold in your currency is shown at the top of every page and at checkout.

Every order is shipped Delivered Duty Paid (DDP). We pre-pay all applicable import duties and taxes on your behalf, whatever the order value, so you are never asked to pay anything on delivery.

02 Orders below the threshold

Below these amounts, a shipping fee applies and is shown at checkout before you confirm your order. Taxes and duties remain included. The total you see at checkout is the total you pay; there are no fees on delivery.

03 Estimated delivery times

Delivery times depend on your destination. Estimates below are indicative and may vary depending on customs clearance, carrier delays, peak periods, or circumstances beyond our reasonable control.

From dispatch to door

These times count from dispatch. A made-to-order piece may add up to one business day before dispatch, depending on quantity. Pre-order pieces show their dispatch date on the product page; when an order combines pre-order and other pieces, we may ship them separately, at no extra cost.

Hand embroidery adds 3 to 5 business days before dispatch.

04 Tracking your order

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment in real time on the carrier's portal.

05 Customs and import

Import duties, taxes and customs fees are included in the price and pre-paid by us under Delivered Duty Paid (DDP), whatever the order value. You will not be asked to pay anything on delivery.

06 Lower-impact shipping

We work with our shipping partners to reduce the environmental impact of every delivery. Our packaging is designed to minimise waste, and we select lower-impact shipping options where available.

07 Risk of loss

Risk of loss or damage to your order passes to you upon physical receipt of the package, in accordance with Article L.216-4 of the French Consumer Code. If your package arrives damaged or appears to have been tampered with, please refuse the delivery where possible and contact us at relations@truetribe.paris immediately so we can assist.

08 Incorrect delivery address

Please ensure your shipping details are accurate and complete at checkout. We are not able to redirect a package once it has been dispatched, and we cannot be held responsible for failed deliveries, delays, or losses resulting from incorrect or incomplete delivery information provided at the time of order.

09 Delayed delivery

If your order is delayed beyond the time communicated at checkout, please contact us at relations@truetribe.paris. Under French consumer law, you may request performance within an additional reasonable period and, if delivery is not made within that period, cancel the order in accordance with Articles L.216-1 to L.216-8 of the French Consumer Code.

10 Restricted destinations

We are unable to ship to certain destinations due to legal or carrier restrictions. Available destinations are displayed at checkout. If your country does not appear, please contact us at contact@truetribe.paris and we will advise on possible arrangements.

11 Questions

For any questions about shipping, please contact our Client Services team at relations@truetribe.paris. We are happy to assist.